Yesterday delivered more than I bargained for when about 30 tons of masonry fell from the roof of the building across from us at work, missed smashing our windows by millimeters, and genuinely made me think a bomb had gone off. Almost miraculously only one person seems to have been injured in the street, and then not seriously (I hope this stays true).
Several tons of sandstone and stucco hitting the road makes a hell of a noise, and creates a lot of dust, which looks for all the world like smoke - hence the bomb assumption (and that's a thing that takes you back to the IRA attacks of the 80s and 90s) so there was quite a bit of running and screaming outside the shop which added to the confusion. When fire alarms didn't start ringing there was a moment to reassess before customers started to complain that they wanted to pay for their books.
When I say it was a near miss, there was a brick the size of War and Peace less than an inch from our staff entrance/exit - exactly where we stand to unlock the door every morning and evening - it seems like the building could have gone at any time and the fact that it didn't earlier in the day when people were arriving for work with deliveries in full swing is another small miracle to be grateful for.
What I'm less grateful for, but no longer surprised by is the amazingly snotty attitude of so many people in the shop at the time, and after. They did not want to be evacuated to safety until they'd got what they came for despite the very real likelihood that the rest of the building was set to come down, and if it had, we were the only thing between it and gravity having its way.
Years ago I stood across the street from another shop I worked in whilst alarms rang and 2 fire engines full of firemen assessed the situation watching a man bang on the door to be let in, and argue with the firemen about getting out of the way. Later we found that not only had he complained to head office that we were closed when opening hours clearly stated etc, but he also turned up in person to shout at us. Apparently the sirens, appliances, alarms, arguments with firemen, and smoke hadn't sufficiently communicated to him that the building was in fact on fire (small, quickly contained, and not serious, but still burning at that point). The lights had been left on and he wanted what he wanted.
This morning I listened to people standing by a barrier complaining that shops stated opening times were X and now it was Y and yet they were still closed. Complaints, they threatened, would be made. Had they seen the local news about the falling building, just visible behind the barriers? Yes, they had. Could they put this together to understand why shops weren't yet open? No. Not without extremely patient explanations.
I'm old enough to remember when shops closed not just on Sundays, but had half-day openings and closed for lunch too. When I first worked in retail very little opened on a Sunday, we always closed on Bank Holidays, and even when that started to change it meant double pay. Not anymore - it's just part of a normal working pattern. There's also the regular 5.59 debate with somebody that refuses to believe that we close at 6, and will make a point of walking out as slowly as possible, through the exit at a maximum distance so we all have to hang on, unpaid, a little bit longer.
I try not to dwell on the smug customers who explain they're breaking the spines of books and generally thumbing them because they like to have a good look before ordering on Amazon who are so much cheaper. Awesome. Point out the shitty employment conditions and tax-avoiding tactics that fund those low prices and you're So Rude - they'll never come back. Sadly, a lie - because they're a dead loss, the sort of delights who leave their unpurchased from us books lying around any old place in the shop so we can't find them again for actual paying customers.
The same people are naturally outraged at the number of places closing up for the day of the Queen's funeral, although they themselves will not be at work either - but who will serve them whilst they complain to each other about how we should be a republic and state everybody is equal?
Yesterday was a very near miss, and it was frightening. It's left me with very little patience for people who can't see beyond their own convenience. I'm back at work tomorrow - wish me luck.